Privacy Policy

I process personal information for the following purposes:

Enquiries: names, contact details and correspondence, to respond to enquiries. The legal basis is taking steps towards a contract or my legitimate interest in responding to other correspondence.

Bookings: contact, scheduling and booking details, to arrange and provide services. The legal basis is preparing and performing a contract.

Payments and invoicing: billing and transaction details, including tax information where required. The legal bases are performing a contract and complying with legal obligations.

Newsletters: names and email addresses, based on consent. You can unsubscribe using the link in each newsletter.

Website operation: technical information needed for security and reliable operation, based on legitimate interests.

Providing information is voluntary, except where legally required. Without necessary details, I may be unable to respond or provide a service.

I use IONOS for hosting, Google Workspace for communication, forms and scheduling, MailerLite for newsletters, and Stripe for payments.

Information may also be shared with professional advisers or authorities where necessary for legal compliance or legal claims. Stripe’s own processing is explained in its Privacy Policy.

International transfer safeguards are described in the applicable providers’ agreements: Google, MailerLite and Stripe.

Enquiries are retained for 6 months; booking and service records for one year; and accounting records for the legally required period. Newsletter information is kept while subscribed, with limited records retained to document consent and honour unsubscribes. Technical records are retained for a limited period by the hosting provider.

Records may be retained longer where required by law or necessary for legal claims.

This website does not set cookies and does not use analytics or tracking technologies, so there is nothing to consent to or switch off. Links to external services such as YouTube or Google open on those providers’ own sites, where their privacy and cookie policies apply.

Subject to GDPR conditions, you may request access, correction, deletion, restriction or portability of your information, object to processing based on legitimate interests, and withdraw consent without affecting earlier lawful processing.

Requests can be sent to ines@inesnw.com.

Complaints should be lodged with Portugal’s CNPD or another competent supervisory authority.